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Setup and Basics
Getting Started with PRLeap
Need help or have a question
How do I write a press release?
What kind of contact information does PRLeap require to submit a press release
Who do I contact if I have questions about something I read in a press release?
Can I email my press release to PRLeap?
How do I delete my PRLeap account?
How do I sign up for PRLeap?
How do I complete the sign-up process and confirm my email address?
I accidentally signed up using the wrong email address. How can I fix this?
I can't log in.
How do I reset my password?
I don't know if I still have a PRLeap account. How can I find out?
How do I report a claim of copyright infringement?
Report a Bug
Create Press Releases
How do I change the industry (category) target for my press release?
How do I Format Text (links, bold, bulleted lists, etc.)?
How to create links with anchor text
How to turn the nofollow setting off
Image and Videos
How do I upload and delete images?
Do I need to include an image with my press release?
What size should my press release image be?
Scheduling & Delivery
How can I make sure my time-sensitive press release goes out a specific time?
How do I view or change the date my press release is scheduled to go out?
Do you offer same-day service?
Manage Press Releases
Fix Press Release Issues
About the press release approval process
How to check your ad's approval status
How to fix a press release on editorial hold
Adjust Press Releases
How do I edit a press release?
How do I delete a press release?
Can I undo my press release edits?
Understanding the Analytics Report
Why can't I see the analytics report for my press release?
How often are metrics updated?
How do I find my press release analytics report?
Billing and Plans
How do I change my primary credit card?
What are my payment options?
How safe is my billing (credit card) information?
Get an invoice or payment receipt
How do I upgrade or downgrade my monthly plan?
Do I have to sign a long-term contract?
How do I cancel my monthly plan?
What are Rollover Releases?
How are Rollover Releases accumulated used?
How do monthly plan changes affect Rollover Releases?
Rollover Release Expiration
What's the refund policy?
How long does a refund take?
Can I get a refund if my press release was not approved?